Diono Radian 3QX Safety Notice
Letter to Registered Users (English)
Letter to Registered Users (French)
This notice is in accordance with the Canadian Motor Vehicle Safety Act.
Diono has determined that certain Diono Radian 3QX, 3QXT, 3R SafePlus, 3RXT SafePlus, models 50320-NA-01; 50321-NA-01; 50323-NA-01, 50324-NA-01, 50325-NA-01, 50326-NA-01, 51220-NA-01, 51221-NA-01, 51223-NA-01, 51224-NA-01, 51225-NA-01, 51226-NA-01, 53000-NA-01, 53001-NA-01, 50630-NA-01, 50632-NA-01, 50633-NA-01, 50634-NA-01, 50635-NA-01, 50636-NA-01, 50637-NA-01, 50100-NA-01, 50101-NA-01, 50103-NA-01, 50104-NA-01, 50105-NA-01, 50106-NA-01, 50107-NA-01, 50108-NA-01, 50150-NA-01, 50152-NA-01 manufactured between December 2019 and November 2024, fail to conform to Canadian Motor Vehicle Safety Standard 213 (CMVSS 213) when installing rear facing with the UAS (Universal Anchor System).
Subject: Radian 3QX
Dear Valued Diono Consumer,
Diono has determined through continuous product testing, that certain Diono Radian 3Q platforms are affected by this safety notice Only those bearing the serial numbers listed below, manufactured between December 2019 and November 2024, fail to conform to Canadianl Motor Vehicle Safety Standard 213 (CMVSS 213). All other Diono car seats are free of the defect and conform to all requirements of CMVSS 213.
Affected child restraints When used with UAS (Universal Anchor System) in a rear facing configuration, these seats could result in marginally higher chest acceleration than the accepted criteria. No injuries have been reported at the time of the submission.
Out of an abundance of caution, Diono is conducting a voluntary recall on the seats listed above. Diono requests that you immediately halt usage of the UAS system and secure your seat with the lap and shoulder belt in your vehicle. If you need to use the UAS please notify us and we will ship you a remedy kit composed of force absorption foam at Diono’s expense. Diono expects that the remedy kit will be available for shipment by May 5, 2025.
While you await your remedy kit, you may continue to use your seat in harness mode utilizing the vehicle lap and shoulder belt or in booster mode with the install according to the manual.
NOTE: No other DIONO products are included in this recall. Only Radian 3QX, 3QXT, 3R SafePlus, 3RXT SafePlus seats manufactured between December 2019 through November 2024 are affected.
If your Diono seat has the Serial numbers listed below, it is included in this recall:
648262 648447 648980 649418 650048 650566 651490 651608 652092
648263 648448 649145 649420 650048 650668 651491 651617 652093
648264 648449 649146 649421 650049 650699 651492 651630 652094
648265 648450 649147 649422 650050 651408 651493 651631 652096
648266 648451 649148 649423 650051 651410 651494 651632 652131
648267 648452 649149 649424 650051 651441 651495 651634 652172
648268 648454 649150 649425 650052 651442 651496 651641 652173
648269 648455 649151 649787 650056 651447 651497 651708 652198
648270 648456 649152 649827 650057 651448 651498 651748 652214
648271 648470 649274 649830 650070 651459 651499 651749 652260
648272 648471 649294 649836 650071 651460 651500 651794 652313
648273 648490 649295 649836 650072 651461 651501 651941 652335
648274 648491 649296 649865 650073 651462 651502 651942 652525
648275 648492 649298 649865 650074 651463 651503 651961 652558
648276 648493 649300 649866 650076 651464 651504 651963 652559
648277 648494 649301 649866 650078 651465 651505 651964 652566
648278 648564 649303 649867 650079 651466 651507 651965 652569
648279 648565 649303 649867 650080 651468 651508 651966 652593
648280 648569 649304 649868 650080 651469 651510 651967 652594
648281 648570 649304 649869 650083 651470 651511 651968 652601
648282 648571 649305 649869 650084 651471 651518 651969 652695
648283 648572 649305 649870 650085 651472 651561 651971 652697
648284 648573 649307 649870 650086 651473 651562 651971 652743
648285 648574 649307 649871 650092 651475 651563 651972 652757
648286 648575 649406 649871 650093 651476 651564 651972 652758
648287 648576 649407 649872 650095 651477 651585 651973 652759
648288 648577 649408 649872 650096 651478 651586 651973 652760
648289 648578 649409 649876 650097 651479 651587 651974 652766
648290 648664 649410 649876 650099 651480 651589 652024 652769
648292 648671 649411 649981 650104 651481 651590 652024 652806
648293 648729 649412 649989 650104 651482 651591 652036 652810
648294 648730 649413 649990 650105 651485 651592 652074 652811
648295 648731 649414 649991 650105 651486 651593 652076 652812
648296 648732 649415 649992 650106 651487 651595 652077 652819
648297 648733 649416 649994 650107 651488 651596 652078 652828
648401 648978 649417 649995 650564 651489 651597 652091 652833
648446 648979
What to do next…
Step 1
Identify if your Radian seat is affected. Look at the first 6 digits of your serial number sticker.
Step 2
Contact us at 1-866-954-9786 / www.diono.ca/contact-us. Do not return the product to the retailer where you bought it. The remedy kit is provided by Diono directly.
Step 3
How to find your Serial Number
The serial number can be found on the back of the seat.
Step 4
Receive a copy of your online registration form notification. Follow the instructions and provide a photograph of the manufacturing sticker to the email provided. If your sticker is missing please call Diono at 1-866-954-9786 for assistance in identifying the date of manufacture of seat. Receive your free Remedy Kit and follow the instructions.
If You Need Further Information:
Please contact us at 1-866-954-9786 or https://diono.ca/contact-us/ and we will be happy to support you with any questions you may have.
Diono has established a page on our website that offers answers to consumer inquiries: https://diono.ca/safety-notices/
If, after having attempted to take advantage of this recall, you feel that we did not remedy this issue adequately or within a reasonable amount of time, you may submit a complaint to: Transport Canada, 330 Spark Street, Ottawa ON K1A 0N8 | 330 rue, Spark, Ottawa ON K1A 0N8. Alternatively, you may call the toll-free Hotline at 1-800-333-0510 or go to https://tc.canada.ca/.
Diono is committed to your child’s safety and we apologize for any inconvenience this matter may have caused.
Complete the online registration form here to receive your free remedy kit
Diono Radius Safety Notice
Subject: Diono Radius
It has come to Diono’s attention that rogue merchants and individuals are selling unlicensed, unapproved and counterfeit “Radius” model infant car seats under the Diono brand that do not comply with the mandatory safety standards of Canada’s Motor Vehicle Restraint Systems and Booster Seats Safety Regulations. Use of these car seats could affect the safety of your child in a crash.
The Safety Notice applies to any and all Radius model infant car seats that have been made available in the past, or are now available, for purchase by consumers. Diono has never imported into Canada, sold or made available for sale, this infant car seat anywhere in the world. These infant car seats should, under no circumstance, be purchased or used as child restraints as they are unsafe.
If you have purchased one of these infant car seats, please discard it immediately rendering it unusable before doing so. This can be done by cutting the harness straps and buckle strap.
If you otherwise come across these infant car seats being offered for sale, please contact Transport Canada.
Diono will be taking appropriate action for Trademark infringement against any seller offering these seats under the Diono Brand.
If you have any questions, please contact us at 1-866-954-9786 or https://diono.ca/contact-us/ and we will be happy to support you with any questions you may have.
Sincerely,
Diono, ULC
2020 CAMBRIA 2 BOOSTER SEAT RECALL
Subject: Diono Cambria 2 31200-CA-01, 31201-CA-01, and 31202-CA-01
As part of our continuous product testing, Diono has identified a problem with certain Cambria 2 manufactured between September 2020 and November 2020. These seats could exhibit a cracking or breakage of the headrest assembly. Therefore, we have decided to conduct a voluntary recall on the affected seats. You may continue to use the seat without the backrest while waiting for the replacement backrest. This seat complies with CMVSS 213 when used as a backless booster.
What to do next…
Step 1
Identify if your Cambria® 2 booster seat is affected. Look at the first 6 digits of your serial number sticker.
648770, 648808, 648809, 648810, 648811, 648812, 648813, 648831, 648832, 648833, 648834, 648835, 648836, 648837, 648838, 648890, 649002.
Step 2
Complete the online registration form here: https://bit.ly/3lKRrbT to receive your free replacement backrest remedy kit. Or contact us at 1-866-954-9786 / www.diono.ca/contact-us. Do not return the product to the retailer that the child restraint was purchased from or contact the retailer. The retailer will only refer you to Diono.
How to find your Serial Number
Step 3
Receive a copy of your online registration form notification. Follow the instructions and provide a photograph of the manufacturing sticker to the email provided.
Step 4
Receive your replacement backrest Remedy Kit and follow the kit instructions. Please remember to keep your existing Cambria 2 car seat cover as you will need this for the new backrest.
NOTE: No other DIONO products are included in this recall.
If your Diono Cambria 2 does not have the Serial numbers listed above, it is NOT included in this recall. Other Diono Cambria 2 booster seats do not have the identified issue and fully comply with CMVSS 213.
If You Need Further Information:
Please contact us at 1-866-954-9786 or https://diono.ca/contact-us/ and we will be happy to support you with any questions you may have.
If you need to view a copy of your Cambria® 2 Product Manual follow the link here
Diono is committed to your child’s safety and we apologize for any inconvenience this matter may have caused.
Diono Dreamliner Travel Bassinet manufactured between April 2016 and May 2017
Model No.: 71001 and 71002
Diono Canada and Health Canada wish to inform the public of a non-compliance involving the Diono Dreamliner Travel Bassinet. Diono Canada, ULC in conjunction with Health Canada, is voluntarily recalling the following models; Dreamliner Travel Bassinet in Grey (model 71001) and the Dreamliner Travel Bassinet in Teal (model 71002).
As of May 25th, 2017 Diono Canada, ULC has received no reports of incidents or injuries in Canada.
Consumers are advised to discontinue the use of the Diono Dreamliner Travel Bassinet immediately. Diono Canada, ULC and Health Canada are advising owners to contact Diono Canada Customer Service to receive a full refund including price of the product, tax and shipping cost.
Consumer Recourse:
Parents and caregivers should contact Diono as soon as possible to obtain a refund. All non-registered consumers or consumers who have moved are encouraged to contact Diono Canada, ULC by email or by phone for instructions on obtaining the refund. The affected travel bassinets must be returned to the company.
Diono Cambria, Hip and Jet Booster Seats manufactured between April 22, 2016 and December 31, 2016
Model No.: 31010-CA, 31010-CA-02, 31120-CA-02, 31110-CA, 31030-CA-02, 23552-CA-01, 23551-CA-01, 23350-CA-01, 22750-CA-01, 22751-CA-01
Diono Canada and Transport Canada wish to inform the public of a non-compliance involving certain Diono Cambria, Hip and Jet booster seats. The fabric pad of the affected booster seats do not conform to the flammability requirements indicated in the Motor Vehicle Restraint Systems and Booster Seats Safety Regulations.
Safety Risk:
Transport Canada’s compliance testing program revealed this concern and notified the company. The company was able to determine that for the range of manufacturing dates indicated above, the fabric pads have a burn rate exceeding the regulatory requirement. In the case of a vehicle fire, the fabric pad may not self-extinguish or may burn too quickly, accelerating the spread of the fire.
Company Action:
Diono has altered their assembly process to ensure that all required fabric meets the flammability requirements and that quality assurance checks are conducted more frequently. All retailers will be advised on what is to be done with the affected units. Diono will also contact all registered owners with instructions on how to obtain the replacement fabric pads for the affected restraint systems, free of charge.
Consumer Recourse:
Parents and caregivers should contact Diono as soon as possible to obtain a replacement cover. All non-registered consumers or consumers who have moved are encouraged to contact Diono Canada, ULC by email or by phone for instructions on obtaining the replacement cover. The affected seats should not be returned to retailers or the company.
Cambria, Hip and Jet Booster Seats – Flammability Non-Compliance
Little Tikes High Back Booster Seat manufactured between August 2014 and February 2015
Model No.: 221300
Transport Canada and Diono wish to inform the public of a non-compliance of certain booster seats made between August 2014 and February 2015 sold under the Little Tikes brand. Specifically, these particular booster seats do not meet the stiffness requirements of the Motor Vehicle Restraint Systems and Booster Seats Safety Regulations.
Safety Risk:
The regulations require booster seats to comply with a test that measures their stiffness. If a booster seat does not meet this requirement, there is an increased risk of injury in the event of a vehicle collision. The booster seat in question does pass all dynamic tests required by Transport Canada, and to this date, no incidents have been reported.
Company Action:
Diono no longer sells the Little Tikes branded booster seat, but upon being made aware of the issue, immediately redesigned the booster seat base to ensure that future production would meet the regulatory requirements. Additionally, Diono will be notifying all registered consumers of this particular seat and providing them with instructions on how to obtain the redesigned base, as well as for instructions on how to dispose of their existing base.
Consumer Recourse:
Consumers should obtain a replacement seat base as soon as possible and discontinue use of their existing seat base once they have obtained a replacement.All non-registered consumers, or consumers who have moved, are encouraged to contact Diono by email or by phone for instructions on obtaining the replacement base. The affected seats should not be returned to retailers or the company.
Little Tikes High Back Booster Seat – Non-Compliance to Compression Test
Diono Cambria Booster Seat manufactured between May 5th 2014 and February 5th 2015
Model No.: 31010-CA, 31030-CA, 31110-CA, 31120-CA
Diono Canada and Transport Canada wish to inform the public of a non-compliance involving certain Diono Cambria booster seats. The fabric cover of the affected booster seats does not conform to the flammability requirements indicated in the Motor Vehicle Restraint Systems and Booster Seats Safety Regulations.
Safety Risk:
Transport Canada’s compliance testing program revealed this concern and notified the company. The company was able to determine that for the range of manufacturing dates indicated above, the fabric layers of the cover were assembled using glue which increases the burn rate of the fabric. In the case of a vehicle fire, the fabric cover may not self-extinguish or may burn too quickly, accelerating the spread of the fire.
Company Action:
Diono has altered their assembly process to eliminate the use of glue in their covers. All retailers will be advised on what to be done with the affected units. Diono will also contact all registered owners with instructions on how to obtain the replacement fabrics for the affected restraint systems, free of charge.
Consumer Recourse:
Parents and caregivers should contact Diono as soon as possible to obtain a replacement cover. All non-registered consumers or consumers who have moved are encouraged to contact Diono Canada, ULC by email or by phone for instructions on obtaining the replacement cover. The affected seats should not be returned to retailers or the company.
Cambria Booster Seat – Flammability Non-Compliance
Little Tikes Booster Seat manufactured between November 2013 through January 2014
Model No.: 221200
Diono Canada and Transport Canada wish to inform the public of discrepancies between the English and French mass and height requirements indicated on the labeling affixed to the booster seat, as well as in the instruction manual. Specifically, the French mass in “kg” does not match the mass in “lb,” nor does it match the English labeling. Secondly, the maximum height indicated on the French label, in both units of measure, is incorrect and does not match the English label. Furthermore, the height ranges indicated in the French version of the instruction manual are incorrect and do not match those indicated in the English version.
The correct weight range for the booster seat is:
18 — 50 kg (40 — 110 lbs)
The correct height range for this booster seat is:
97 — 153 cm (38″ — 60″)
Safety Risk: Transport Canada’s compliance testing program revealed these errors, as well as other label and instruction manual issues, and notified the company. While they may be confusing, there are no explicit safety risks associated with the errors. However, users should ensure that the correct weight and height requirements of the booster are respected. To date, there have been no reported injuries associated with the incorrect weight and height requirements on the French labeling and in the French instruction manual.
Company Action: Diono will contact all registered owners with instructions on how to obtain the corrected instruction manuals and labels, free of charge.
Little Tikes Booster Seat – Incorrect Labelling
Siège d’appoint Little Tikes – Étiquetage incorrect
RadianR100, RadianR120, RadianRXT, RadianGTX manufactured between January 2013 to November 2013
Model No.: C16600, C16800, C16900, C18600
Diono Canada and Transport Canada wish to inform the public that a limited number of Radian child restraints were shipped without the required memory foam insert in the seat pan fabric. This memory foam insert reduces the loads felt by the child occupant in the event of a collision.
Safety Risk: Transport Canada’s compliance testing program revealed that without this foam insert, the loads felt by the 12-month old crash test dummy slightly exceeded the allowable limit. Transport Canada and Diono are concerned that in the event of a collision, a Radian restraint system not equipped with the memory foam insert may transmit excessive loads to the child occupant which could cause injury. To date, there are no reported injuries associated with the exclusion of the memory foam.
Company Action: Transport Canada and Diono have actively investigated the issue. Diono will contact all registered owners and provide them with instructions for inspecting their restraints and obtaining the foam insert. Diono will also provide consumers with replacement foam, upon request.
R100 (model number C16600) manufactured between March 2011 to January 2012
Model No.: C16600
Diono ULC Canada and Transport Canada wish to inform the public of an error on a French label affixed to certain Radian R100 restraints, model number C16600, which were manufactured between March 2011 and January 2012. The affected label indicates the incorrect weight range in kilograms. While the English label states that the seat is intended to be used forward-facing for children weighing between 10 and 45 kg (22 and 100 lbs), the range on the French label states between 10 and 54 kg. It should be noted however that the imperial weight range is correct on the French label – stating 22 to 100 lbs.
Safety Risk: This issue could impact occupants if a French-speaking consumer reads only the weight guidelines on this label in kg, ignoring the weight rating on this label in pounds as well as the other weight references on the packaging and in the instruction manual, and the equivalent English label on the product itself. If this were to occur, the consumer may inadvertently use the restraint system for a child with a weight greater than 45 kg (100lbs).
Company Action: Transport Canada’s compliance program discovered the defect in the French label, and informed the manufacturer. Diono has put into production corrected labels that will be made available to all affected consumers.
Monterey CANADA booster seats manufactured between April 2010 to May 2011
Model No.: C15000
Consumers whose product is affected by this recall can receive updated labels after registering their product (click on Register under Customer Support at the top of this page) and then calling Customer Support at 519-725-1700. The incorrect label will not affect the safety of the booster seat. For more information, click on the links below.
Monterey CANADA booster seats manufactured between August 2008 and September 2008 labeling problem
Model No.: C15000
Consumers whose product is affected by this recall can receive updated labels after registering their product (click on Register under Customer Support at the top of this page) and then calling Customer Support at 519-725-1700. For more information, click on the link below.
Radian CANADA car seats manufactured between July 2006 and January 2007
Model No.: C10600, C18500
Consumers whose product is affected by this recall can receive a new SafeStop after registering their product (click on Register under Customer Support at the top of this page) and then calling Customer Support at 519-725-1700. For more information, click on the link below.
September 2012
On Radian, Monterey and SantaFe car seats made before September 20, 2012, our company’s customer service contact phone number was changed from what is printed on your seat. If you have one of these seats and would like a replacement label, please contact Diono Customer Service 1-866-954-9786 or dionoUSA@diono.com.
Chest Clip
If you have experienced an issue with the chest clip and you have a Radian seat manufactured before September 2008; please contact Diono Customer Service at 1-866-954-9786 for a replacement part.
Tilt Lock
If you have a RadianSL model car seat manufactured before March 2011 and feel you have experienced an issue with the tilt lock relating to installation compatibility, please contact Diono Customer Service at 1-866-954-9786 for a replacement part.
Product Recall Information
In order to be informed directly whether your product has been involved in a safety advisory or recall, be sure to register your product.